Terms & Conditions

Please take time to read through our terms and conditions, and don’t hesitate to contact us if you have any queries. This website is operated by Craig Young Consulting Ltd, registered address, Accsol House, High Street, Johnstown, Wrexham, North Wales, LL14 2SH

Equipment returns

If you wish to return any equipment, you should email [email protected] within 10 working days of the date of the invoice, along with the invoice number and details of what you’d like to return. Unfortunately, we will not be able to take equipment back if:

  • It has been made or ordered especially for you, e.g. branded goods.
  • It is in any way unfit for re-sale.

Once we have received your email, we’ll let you know if we are able to take the equipment back, and how to send it to us. Unless the equipment is faulty or has been sent to you by mistake, we won’t be able to reimburse you for the cost of returning it to us.

After sales

If there is ever a problem with any of the equipment supplied by Boutique Gyms, please email [email protected] with a detailed description of the issue and photographs. A member of our team will handle your enquiry as quickly as possible.

Bespoke orders

If you order equipment that is branded or made especially for you, we will request a 25-50% deposit before processing your order.

Installation

If we are scheduled to install equipment for you, it is your responsibility to make sure that the relevant area is completely ready for safe installation, and that all building work/preparation is finished by the time our engineers arrive on site.

We realise that building work can over-run, and we’ll be as flexible as we can if this happens, however we will require a minimum of 48 hours’ notice to delay an agreed install date. If this delay results in the incurrence of unavoidable costs for us, eg storage or forklift hire, we reserve the right to invoice for those costs.

If our engineers arrive on site and are unable to safely carry out the installation, we will have to charge you for this. These charges will cover, amongst others, manpower, transport, accommodation and equipment storage costs.

On completion, we request that you inspect the work done, and satisfy yourself that it is to an acceptable standard. Any concerns you have should be raised with our engineers whilst they are on site. We require you to formally sign off and accept our work at this point.

Payment methods

Here are our accepted payment methods:

  • BACS – Craig Young Consulting Ltd. Please use your invoice number/quotation number as the ‘payment reference’.
  • Credit Card – Credit card payments will be processed via our online payment service provider, PayPal.
  • Cheque – Cheques should be made payable to “Craig Young Consulting Ltd.”

 

Privacy policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better serve you in response to your customer service requests.
  • To quickly process your transactions.
How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser, if you allow. Cookies enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences, based on previous or current site activity, which enable us to provide you with improved services. We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features that make the user’s site experience more efficient will not be affected, though some of our services might not function properly.

Third party disclosure

We do not transfer, sell or trade your personal information to outside parties.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Social media policy

Craig Young Consulting Ltd wants everyone to feel confident in sharing great news with us. We monitor every post within the Craig Young Consulting Ltd social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube), review all comments and will remove any that are inappropriate or offensive, including:

  1. Abusive, violence-inciting, threatening or confrontational behaviour towards others, including swear words.
  2. Discriminatory, racist, indecent, sexually explicit, or offensive comments towards or about others.
  3. Promotional information, including any links to third party products or services.
  4. Infringement of third party intellectual property, privacy, and/or publicity rights.
  5. False, fraudulent, or misleading claims.
  6. Spam messages that are corrupt or contain viruses.

If users continue to behave in a way that violates our policy, Craig Young Consulting Ltd reserves the right to block or ban users from all social media channels.

Thank you for taking the time to read this. We look forward to doing business with you.